Test C_OCM_2503 Assessment - Your Reliable Support to Pass SAP Certified Associate - Organizational Change Management
Test C_OCM_2503 Assessment - Your Reliable Support to Pass SAP Certified Associate - Organizational Change Management
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SAP Certified Associate - Organizational Change Management Sample Questions (Q37-Q42):
NEW QUESTION # 37
What is the main goal of a business readiness test in an SAP cloud project?
- A. Detect people-related issues and challenges for an upcoming go-live
- B. Collect ideas for change communication activities to support the go-live
- C. Identify business managers that must be motivated to support the go-live
- D. Evaluate if the incentive systems are suitable to support the upcoming go-live
Answer: A
Explanation:
A business readiness test (or assessment) in SAP OCM, typically in the Deploy phase, evaluates preparedness for go-live. Option A is correct because its main goal is detecting people-related issues-e.g., low training uptake or resistance in a unit-that could disrupt the transition, allowing mitigation before launch. For instance, a survey showing poor process understanding triggers extra enablement.
Option B is incorrect-identifying managers needing motivation is a stakeholder analysis task (Prepare), not readiness testing's focus. Option C is incorrect; collecting communication ideas is a planning activity, not the test's purpose, which is assessment. Option D is incorrect-incentive systems are HR-related and outside OCM's readiness scope. SAP OCM uses this test to ensure a smooth go-live.
"The business readiness test aims to detect people-related issues and challenges prior to go-live, enabling timely corrective actions" (SAP Activate, Business Readiness Assessment).
NEW QUESTION # 38
A repeated stakeholder analysis for the management team of an impacted business unit reveals that targeted communication activities for one opponent do not have the desired impact on the opponent's attitude. What would you recommend as a next activity?
- A. Use financial incentives to motivate the opponent to visibly support the project and thus foster the opponent's buy-in.
- B. Invite the opponent to the next steering committee meeting to discuss and challenge their negative perception of the project.
- C. Provide specific enablement sessions to positively influence the opponent's attitude.
- D. Ask the project sponsor to get actively involved in stakeholder engagement activities targeted at the opponent.
Answer: D
Explanation:
When communication fails to shift an opponent's attitude, escalation to a higher authority like the project sponsor is a strategic move in SAP OCM. Option C is correct because the sponsor's involvement leverages their influence to address resistance, aligning with SAP's emphasis on leadership support in stakeholder management. Option A is incorrect-financial incentives are not a standard OCM practice and may undermine genuine buy-in. Option B is impractical; steering committee meetings are for decision-making, not resolving individual resistance. Option D could help but is less effective than sponsor engagement, as enablement alone may not address deeper concerns.
Extract from SAP OCM Concepts: SAP Activate recommends leveraging senior leadership (e.g., sponsors) to manage resistant stakeholders (SAP OCM Framework, Stakeholder Management).
NEW QUESTION # 39
Which general recommendations help to deliver change management successfully? Note: There are 2 correct answers to this question.
- A. Only use standardized tools and templates
- B. Be user-centric and empathetic
- C. Calculate the return on investment (ROI) for change management activities
- D. Establish trustful cooperation with project management
Answer: B,D
Explanation:
Successful change management in SAP OCM hinges on people and collaboration. Option C is correct-being user-centric and empathetic (e.g., addressing a user's fear of change with tailored support) ensures adoption by meeting emotional and practical needs, not just pushing info. Option D is correct as trustful cooperation with project management-e.g., aligning OCM with milestones-integrates efforts, like syncing training with testing, avoiding silos.
Option A is incorrect-standard tools help, but flexibility (e.g., custom workshops) is key; rigidity limits impact. Option B is incorrect-ROI calculation is impractical for OCM's qualitative benefits (e.g., morale); focus is on outcomes, not finance. SAP OCM thrives on empathy and partnership.
"Deliver change management successfully by being user-centric and empathetic, and fostering trustful cooperation with project management" (SAP OCM Framework, Success Recommendations).
NEW QUESTION # 40
What is the added value of change agents taking over the task to plan and execute local change management activities?
- A. It supports the adherence to the project milestones
- B. It fosters an attitude shift among skeptical change agents
- C. It helps to scale change management activities
- D. It reduces resistance among local managers
Answer: C
Explanation:
Change agents in SAP OCM extend change management's reach by handling local activities (e.g., unit- specific workshops). Option C is correct because it scales efforts-e.g., a central change manager can't train
10 sites alone, but agents in each location can, multiplying coverage efficiently.For instance, an agent in a regional office might run a Q&A session tailored to local process concerns, amplifying OCM impact without overloading the core team.
Option A is incorrect-milestone adherence is a project management outcome, not a direct value of agent tasks. Option B is incorrect; attitude shifts might occur, but it's not the primary benefit-effectiveness is.
Option D is incorrect-reducing manager resistance depends on broader engagement, not just agent activities.
SAP OCM leverages agents for scalability.
"Change agents planning and executing local activities add value by scaling change management efforts across the organization effectively" (SAP Activate, Change Network Value).
NEW QUESTION # 41
How is the cooperation between project management and change management during a cloud implementation organized?
- A. Project management focuses on the organizational level, change management on the individual and group level.
- B. Project management focuses on the hard factors, change management on the soft factors.
- C. Project management focuses on the project tasks, change management on the cooperation within the project team.
- D. Project management focuses on the objectives of the project, change management on the vision of the project.
Answer: B
Explanation:
In SAP Activate, project management (PM) and change management (CM) have distinct roles. Option D is correct-PM handles "hard factors" (e.g., timelines, budgets), while CM addresses "soft factors" (e.g., people, adoption). Option A is incorrect-CM doesn't manage team cooperation. Option B is misleading; both levels overlap. Option C is incorrect-PM and CM share objectives and vision. This division ensures technical and human aspects are covered.
"Project management drives hard factors like schedule and scope, while change management focuses on soft factors like adoption and resistance" (SAP Activate, PM and CM Collaboration).
NEW QUESTION # 42
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